Terms and Conditions
General Terms and Conditions
- These conditions shall apply to the supply of products/provision of services for all contracts between Paragon IT Ltd hereinafter referred to as the supplier and the business receiving the goods/services shall be referred to as the client.
- Client is responsible for providing text, Images and any other content as required.
- Fees and/or payment of expenses, where applicable, will be paid by the client in pound sterling.
- 50% of the project cost will be payable in advance at the start of the project, with the balance due on completion or two months after the project start date, whichever is the soonest, unless otherwise agreed in writing.
- Any deposits paid are non-refundable.
- For estimated development work, hours will be billed weekly and invoices rasied will be due within 14 calendar days.
- Development tasks provided by the client over phone/skype/email will be worked on as soon as possible and we will endevour to provide estimates for tasks greater than 8 hours only.
- The supplier does not accept liability for loss of turnover, sales, revenue, profits or indirect consequential or special loss under any circumstances.
- The acceptance of a payment shall be deemed as a contractual agreement between the client and the supplier.
- The supplier makes every effort to design webpages which display acceptably in the most popular current browsers, but cannot accept responsibility for webpages which do not display acceptably in new versions of browsers released after webpages have already been designed.
- The supplier does not undertake to market a client as part of a design project unless specifically contracted to do so.
- The supplier does not maintain or update a client's project. If a client wishes the supplier to maintain or update a project, the supplier will arrange with the client a maintenance quote appropriate to the amount of work required.
- The price quoted is based on the information supplied at the project commencement. Any additional work not specified at this time will be quoted and charged for separately, after agreeing terms with the client in advance. All prices quoted will be honoured for 30 days.
- There is a small tolerance built into our quotations, however if workload dramatically increases, because of client changes, additional charges will be made.
- If a project takes longer than 3 months to complete because of client delays; any outstanding balance is to be settled and the project will be archived and will have to be started again once any balance is settled.
- Timescales quoted are valid only at the time of issue; work is scheduled on a first come first serve basis upon receipt of deposit.
- There is no limit, unless otherwise stated, on contact time, including meetings, e-mail and telephone calls. If the supplier needs to travel to your premises on more than two occasions for a specific project then additional expenses will be charged. This includes, but not exclusively, general Internet orientation education, marketing strategy, web design consultation, and helping clients learn to use their web page editor. Additional education and consultation is at our hourly rate.
- When quoting for projects, we assume pages will contain simple text and images that are supplied, unless otherwise stated. It is the responsibility of the client to supply all content (text, images, etc.) in a digital format to the supplier within the timescales specified during the project. Two revisions of content are allowed; time required to make changes to client-submitted text after this will be additional, billed at the hourly rate.
- All legal compliance issues are also the responsibility of the client and the supplier will not accept responsibility for non-compliance. If the client is in any doubt the supplier suggests they seek legal advice.
- If the client does not supply the supplier complete content for all web pages within 6 weeks of the date this contract was signed, the entire amount of the contract becomes due and payable. If the client has not submitted complete content within 2 months after signing of this contract, an additional continuation fee of 10% of the total contract price will also be assessed each month until the project is completed.
- The supplier assumes that the copyright for any content or resources used for the project belongs to the client. The supplier takes no responsibility or standing with any copyright disputes between the client and any other party.
- The supplier retains copyright for the all aspects of the project excluding content until payment has been made in full. Once paid for in full, the customer has the copyright on the design, content and resources used in the public facing part of the project. Everything else (i.e. the administration modules) remains the copyright of The supplier; the client is granted a licence to use this software. Some parts of the public facing project may use third party components licensed to the supplier, in this instance the customer would not be entitled to have copyright of these areas.
- The supplier uses a third party company to provide our technical hosting infrastructure to industry standard levels and the supplier provides a managed service between all parties.
- All services are renewed as and when required at different times throughout the year and the client will be billed once annually, hence 3 months’ notice of cancellation is required or a £30 cancellation fee will be charged.
- Clients found to be sending SPAM email may have their accounts suspended and alternative email systems will need to be found by the client.
- New projects, will be scheduled to commence within 2 weeks from being signed-off, which may include the need for a deposit. Timescales quoted are dependent on the requested content being supplied on time.
- Upgrades to existing projects vary in time scales depending on the work required; a minimum of 2 working days is required from the sign off of the project, although the work will always be scheduled as soon as possible to commence.
- Our working hours are Monday to Friday, 9 am to 5 pm. The business will be closed for national bank holidays.
- The Equality Act 2010 includes websites open to the public. This means that the supplier is required to take all reasonable steps to ensure that the websites the supplier produces are accessible by users with disabilities. The supplier develop to the WCAG Priority 1 (A) guidelines as a minimum to ensure this is met. The exclusion to this is if a customer introduces inaccessible content to the website. From time to time governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. The client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend the supplier from any claim, suit, penalty, tax, or tariff arising from the client's exercise of Internet electronic commerce.
- There is a minimum charge of £25, our standard hourly rate is £40, and our daily rate is £300.
- Web hosting is on a rolling 12 month contract and 3 months notice of cancellation is required.
- Payment is to be made as per the agreed schedule at project initiation. If payment is not made, services will be suspended until payment has been made and cleared in full. Suspending services may result in your project being disabled and not available to the public, or items being withheld. Payment can be accepted via BACS or credit/debit card.
- All outstanding payments must be received and cleared in full before a project can be completed.
- Maintenance and support packages are on a monthly rolling basis.
- Search engine optimisation results are estimated at the outset of the project and as such we cannot guarantee 1st page results on google or other search engines.
- Any forecast or estimates made by the supplier for the project and the results attainable are given in good faith, having regard to the information made available by the client and represents the supplier’s interpretation of the client’s instructions. Any such estimates and any confirmation or variance from them in subsequent reports and correspondence shall not be taken in any respect and an undertaken, warranty or contractual condition.
Abandoned Goods Policy
Paragon Consultants (Paragon IT Ltd) strives to offer customers the best service possible by making considerable efforts and investments in our Policies, Procedures and Processes to improve our Management Systems and our customers’ experience. Abandoned customer goods, from this point referred to as “Abandoned Products”, have become an increasing problem for Paragon Consultants, and one that cannot be tolerated by a lean service and process-driven organisation. As a result, we have implemented this “Abandoned Product” Policy to highlight the steps we will take should customer product be abandoned at our office.
Our “Abandoned Product” Policy means if a customer’s product e.g. a laptop, is brought to one of our Workshops for repair, and is “abandoned” by the customer for a period of 90 days (from the date we received the item), Paragon Consultants will recycle, or otherwise dispose of or sell the item as a loss recovery measure, to recover the cost of repairs carried out and labour time already spent on the equipment, etc.
“Abandoned” in this instance means that Paragon Consultants will make "every reasonable best effort" to contact the customer by telephone, letter and email (where such methods of contact are available) during the 90 day period, and if after this time, we have received no response from the customer regarding the item we will implement this “Abandoned Product” Policy and Procedure. Adequate information regarding this Policy will be made available for our customers and a copy can be viewed or requested at any time.
Under the Torts (Interference with Goods) Act 1977, customers who leave goods with Paragon Consultants for repair are under obligation to collect them, and we are entitled to dispose of/sell the goods if they remain uncollected and are not otherwise the subject of a dispute.
Paragon Consultants’s main objective of disposing/selling “Abandoned Product” is to recover the costs incurred by the Company (such as labour, materials, advertising costs for the sale, storage costs, etc.). After Company costs have been recovered, if there is any amount remaining, this will be sent to the previous owner of the goods. If for any reason Paragon Consultants cannot contact the previous owner, the funds from the sale will be held for a period of six years, after which time the previous owner will be statute barred from suing for any proceeds from the sale, and the Act is not retrospective.
This Policy has been created and implemented to ensure clear lines of communication with our customers, and we appreciate their understanding and co-operation in this matter. Further information, advice and guidance can be sought from Citizens’ Advice Bureau (CAB).